The insurer for our Hong Kong health insurance plans is Allianz Global Corporate & Specialty SE, Hong Kong Branch, supported by AWP Health & Life SA. In the context of this page, We/Our/Us is Allianz Global Corporate & Specialty SE, Hong Kong Branch.
Our international health insurance plans protects individuals, professionals, students and families as they work and live abroad.
Explore our plans and choose the international expat health insurance plan that’s perfect for you or your company.
International health insurance plans for individuals and families
Did you know that we have a support page for members with all you need to know to make the most of your cover?
We’ve gathered together some useful documents to help you compare and understand our international health insurance plans
For individuals and families
For groups on Summit Plans with start dates before 1 August 2025
For groups on Summit Plans with start dates after 1 August 2025
Table of Benefits will show which treatments require our pre-approval (via a Treatment Guarantee Form). These are mostly in-patient and high cost treatments. The pre-approval process helps us assess each case, organise everything with the hospital before your arrival and make direct payment of your hospital bill easier, where possible.
If your treatment does not require our pre-approval, you can simply pay the bill and claim the expenses from us. Simply go to MyHealth and claim your expenses in a few simple steps.
As an alternative, you can also claim your treatment costs by completing and submitting a Claim Form.
Our Helpline is always the first number to call if you have any comments or complaints. If we can't resolve the problem on the phone, please email or write to us at:
Phone: +852-3077-5486
Toll free numbers: www.allianzcare.com/en/pages/toll-free-numbers.html
Email: [email protected]
Post:
Allianz Global Corporate & Specialty SE Hong Kong Branch, Health Insurance Team, Suites 403-11, 4/F, 12 Tai Koo Wan Road, Tai Koo Shing Island East Hong Kong, Hong Kong.
We will handle your complaint according to our internal complaint management procedure.
If you are dissatisfied with our response, we will refer you to the following independent dispute resolution organisation:
Mail:
Hong Kong Insurance Authority
19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Email: [email protected]
Phone: +852-3899-9983
